How Do I Start Service?
- You will need to either call us at (781)631-5600 or visit us at our office at 80 Commercial St, to provide us with your information for the account. We will need to speak directly to the person who's name the account is going to be in.
What Are Your Deposit Requirements?
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For All Renters:
1. Without Electric Heat = $200.00.
These deposits will be held in an escrow account until the account is closed.
2. With Electric Heat = $500.00.
These deposits will be held in an escrow account until the account is closed. This deposit may be paid in three consecutive monthly installments: $200 prior to service and $150 for each of the next two months.
- For All Businesses:
Equivalent to three months average usage for unit; minimum deposit of = $300.00.
These deposits will be held in an escrow account until the account is closed.
NOTE: ALL DEPOSITS MUST BE PAID IN CASH, CHECK OR MONEY ORDER. Credit Cards and Debit Cards are not accepted for this payment.
How Do I Stop Service?
- Prior to your move we will need you to contact us at (781)631-5600 to notify us of the date of termination. We will also require a new forwarding address and phone number.
Do You Offer Discounted Rates for Senior Citizens?
Although we don't offer discounts for seniors, there may be other options. Ask us about budget plans. And please review the PDFs below for possible solutions:
Who Do I Call for Emergencies After Hours?
- If you have an emergency, such as a power outage, please call (781) 631-0240. An answering service is available 24 hours a day, on weekends, holidays and after hours that promptly forwards your concerns to an MMLD associate for appropriate action and response.
What Should I do During a Power Outage?
- If the power in your house goes out, make sure the problem is not due to a blown fuse or tripped circuit breaker in your home. One quick way to do this is to see if your neighbors have power. If not, call MMLD as soon as possible at (781)631-0240.
How Do I Apply for a Job at MMLD?
How Often is My Meter Read?
- All meters are read monthly.
What is a "Purchase Power Adjustment"?
- This PPA portion of your bill can be adjusted monthly and is directly impacted by the cost of gas and oil, the fossil fuels used in the generation of electricity. The PPA is based on the best estimates available for what it will cost to purchase and generate power from month to month.
Why Does my MMLD Bill Fluctuate from Month to Month?
- Everyone uses energy differently. Energy usage can depend on a number of things, including the size of your home, the number of occupants, and the quantity and size of appliances. An additional factor might be the weather (extreme hot or cold). In order to determine your usage, check your bill for your monthly consumption of kWh which represents the quantity of energy that you are using.
A Tree Limb is On or Rubbing a Power Line. What Do I Do?
- Call the office at (781) 631-0240. This number is available 24 hours a day, 7 days a week, holidays included. If it is an emergency situation, a service truck will be dispatched immediately. We will trim the limb back from our power line, however we will not remove this limb completely from the tree, this is the homeowners responsibility, if a private tree.
How Do I Lower My Energy Bill?
- The best way to lower your bill is to use less energy. This can be accomplished by simply using more energy efficient appliances as well as installing saver light bulbs (CFLs or LEDs) in as many light fixtures as possible. We suggest that you start with the lamps that are used most often.
Please visit our Tips on Conservation to get season energy tips, learn more about energy efficient appliances and products.
How Much Electricity Do My Appliances Use? Can I Calculate It?
- First, you can do the math to find out how much electricity any appliance in your home uses. Use the following formula: Watts + 1,000 x Hours used = kilowatt-hours (kWh)
*kWh x .14 (Cost per kWh) = operation cost
You can also check out MMLD's Monthly Usage Chart for various common household items that use electricity to give you a good ballpark idea of usage.
I'm Having Trouble Paying My Bill. Is There Any Way that MMLD Can Help?
There are a variety of ways that we may be able to help. First of all, please ask us about budget plans. Also, please review the PDFs below for possible solutions for your situation:
What Do I Do if My Power Has Been Shut Off Due to Nonpayment of Arrears?
Call MMLD to set up a payment arrangement with our COLLECTIONS department at (781) 631-5600 or 5601.
Please note the following fees will be assessed to your account to restore power.
If during business hours: Monday-Friday (7AM–3:00PM):
Residential=$25.00
Commercial=$50.00
If after 3:00PM Monday–Friday, Weekends & Holidays:
Residential=$150.00
Commercial=$150.00
